FAQ

What payment options do you offer?

We accept secure payments through PayPal. You can pay using your PayPal balance, bank account, or major credit and debit cards.

What should I do if I receive a damaged or incorrect item?

Please take photos of the item and email them to us at support@missneatly.com. We will investigate and arrange for the correct item or a replacement.

What is the order cut-off time for same-day processing?

Order Cutoff Time: Orders placed before 4:00 PM EST (Monday–Friday) are processed the same day. Orders placed after 4:00 PM will be processed the next business day.

How long does it take to process and ship my order?

Processing Time: 0–2 business days (Monday–Friday). Processing may take longer during busy periods.
Delivery Time: 6–9 business days (Monday–Friday). Delivery times may vary due to carrier or weather conditions.

Is the return shipping free?

No, customers are responsible for return shipping costs.

Customer Services Hours:
Monday to Friday: 10:00 AM - 4:00 PM EST

Email: support@missneatly.com
Contact Form: Click Here

Address:
610 W Nittany Ave
State College
PA 16801